Privacy Policy

Effective Date: April 15, 2026 | Last Updated: April 15, 2026

Clyde Dispatch Group, a DBA of Clyde Dispatch LLC ("Company," "we," "us," or "our"), is committed to protecting the privacy of our clients and their carriers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our freight dispatch services, website (clydedispatch.com), and related communications.

1. Information We Collect

We collect information you provide directly to us, including:

• Full name, business name, and contact information (phone number, email address)
• Motor carrier details: MC number, DOT number, equipment type, operating lanes
• Driver information provided during onboarding or dispatch operations
• Load and rate information including origin, destination, and agreed rates
• Payment and billing information for service fees
• Communications with our team and AI dispatch agent (Clyde)

We may also collect information automatically when you interact with our website, including IP address, browser type, and pages visited.

2. SMS Communications

By providing your mobile phone number and using our dispatch services, you consent to receive SMS messages from Clyde Dispatch Group related to:

• Load confirmations and dispatch instructions
• Pickup and delivery reminders
• Rate and booking confirmations
• Service updates and account notifications

Message frequency varies based on dispatch activity. Standard message and data rates may apply.

To opt out: Reply STOP to any SMS message at any time. You will receive one confirmation message and no further messages will be sent. To opt back in, contact us at victoria@clydedispatch.com.

For help: Reply HELP to any SMS or contact us at victoria@clydedispatch.com.

We do not sell or share your phone number with third parties for their marketing purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our freight dispatch services
• Communicate with you about loads, rates, and dispatch activity
• Send SMS and email notifications related to your account and active loads
• Process payments and maintain billing records
• Comply with legal obligations and resolve disputes
• Improve our AI dispatch agent and automation workflows

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Freight brokers: Load details necessary to book and confirm freight
• Service providers: Third-party tools that help us operate (CRM, voice AI, payment processing) under confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your personal data by contacting us at victoria@clydedispatch.com. Certain data may be retained as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission, access controls, and secure credential management. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at victoria@clydedispatch.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: victoria@clydedispatch.com
• Address: Clyde Dispatch LLC, 6586 W Atlantic Ave STE 1219, Delray Beach, FL 33446